BEE understand that there may be occasions when you need to return an item.
You have the right to cancel any purchase within 7 working days of receipt of your order. The total of your invoice will be refunded in full as soon as possible but we will not cover the cost of return. Your order must be returned to us in the condition in which you received it. BEE will not accept cancellation once the goods have been opened, used or damaged after receipt.
If for any reason the goods are faulty when you receive them, BEE will either:
- replace the item free of charge
- refund the cost of purchase to the customer
- agree a reduced price or alternative compensation with the customer
If you receive faulty items, please provide us with photographic evidence of the damage. Whether or not we need the item to be returned will depend on the nature of the damage and the agreement made between BEE and the customer in each individual case.
BEE will cover the cost of returning goods if the order has been damaged in transit or incorrect item(s) have been delivered. BEE are not responsible for insufficient/incorrect delivery information provided by the buyer, delays caused by bad weather, an inability to contact the buyer/recipient when necessary, or when the courier is not able to gain a signature or safely leave your parcel.